All eligible refunds by Duyu Photography will be processed via the original form of payment.
In some circumstances where the client's card account is closed and wishes for funds to be returned via another platform then we will require
additional forms of ID and verification of the new account to prevent fraudulent activity. This is to protect both the cardholder and Duyu Photography.
We take chargebacks very seriously and any fraudulent activity will be investigated to the fullest extent of the law.
Chargebacks initiated by the client for ineligible refunds will be coordinated with our payment gateway and any fees incurred by Duyu Photography to will be passed on to the client.
It is always advisable to discuss with Duyu Photography first before initiating any disputes.
• All service charges are nonrefundable if notified for cancellation within 24hrs or later of confirmed date of service.
• Cancellations notified to us before 24hrs is refundable minus the nonrefundable deposit.
• All products physical or digital are nonrefundable unless they are faulty or not delivered. Refer to below for more detail.
We require a deposit of $150 / $250 (3hrs or more) for the job order to be confirmed.
This deposit is nonrefundable and is deducted from your balance.
Duyu Photography is not liable for auto cancellations of appointments due to non payment of deposits.
Once a deposit is received by us, we shall secure your appointment with the dates and times as agreed.
The date of deposit required will be advised to the client in the quote depending on the proximity to the shoot date.
Quotes are guaranteed once deposits have been received by us and within the agreement of the original scope of the job order. If the client wishes to change the scope or direction of the job order then Duyu Photography may or may not charge more dependent on how much extra work or process change is required. Both parties may terminate the job order if either party does not agree to the extra cost quoted or widened scope of the job. The deposit will still remain nonrefundable under any circumstances.
BALANCE DUE PAYMENT
Approximately 3 days before the photoshoot we will send you a balance payment due email to finalise the time and duration of the photoshoot session.
If on photoshoot day you wish to extend your hours than what was paid so far, the extra cost will be due before the release of the processed images to you.
Clients are to finalise the balance 1 day or more before the photoshoot date.
If the client requires a postponement of the date it is free to do so 1 day or more before the shoot date.
Cancellations 1 day or more before the shoot date will be refundable to the client for any payments minus the nonrefundable deposit of 50%. If cancellation falls within 24hrs of photoshoot day full monies received are 100% nonrefundable.
Quotes are guaranteed once deposits or balance have been received by us and within the agreement of the original scope of the job order.
If the client wishes to change the scope or direction of the job order then Duyu Photography may or may not charge more dependent on how much extra work or process change is required. Both parties may terminate the job order if either party does not agree to the extra cost quoted or widened scope of the job. The deposit will still remain nonrefundable under any circumstances.
Physical Products for sale
All physical products for sale require full payment before being confirmed for delivery sendout.
Any physical products sold online or offline through Duyu Photography are nonrefundable unless the product is faulty or damaged during transit. Faulty products will be fully refundable, exchanged or repaired dependent on the suppliers terms and conditions. Duyu Photography is merely acting as an agent for the supplier.
Damaged products during transit will be passed on to the external courier service or insurance company for investigation and they will advise of the outcome in regards to compensation. We may also be informed of any updates from the external courier services or insurance company in regards to any compensation.
All products will have transit insurance for peace of mind to the client.
Once full payment has been received we will send the clients purchased product the next working day under normal circumstances. If there is an issue in courier service or product availability, then we will notify the client of the next date the product will be sent for delivery unless the client wishes for a refund to which we will be happy to provide for the client.
If you wish to complete a warranty claim against a manufacturer please let us know and we can assist in this process with you.
Note that you are provided with up to 30 days upon receiving the faulty product, to return the faulty products back to us. One time reimbursement of postage by Duyu Photography for the return of the faulty product to us.
Digital products for sale
If a client purchases a digital product such as a stock/licenced image for sale and full payment is received by us then the client will be sent an email with a link to download the image. In addition the download link will be available on the website soon after full payment. All digital products are nonrefundable once purchased.
Digital products are final unless the digital product received was not as described.
Resolution of digital images for download ranges from a minimum of 6000 x 3000px through to 9500 x 6300px (if you require different spec we can do that also)